2nd Shade LLC will accept returns of new, unused items within 14 days of the delivery for a refund. If there was an error on our part, we will pay the return shipping costs. If the return is based on preference we will charge the shipping and handling costs both ways. For custom products 15% restocking fee will apply. Custom products are defined by options at the item detail page, such as finish and fabric. For 2ndShade branded products, we will charge a 10% restocking fee. Please contact us at email@example.com or 952-444-5500 to make a return request.